Refund Policy

At Imran Brothers Foods, we always aim to supply fresh, good-quality products and an honest, reliable service.

In-store purchases

Please check all items carefully before paying at the till. Once payment has been completed, we are unable to offer refunds or exchanges unless a product is faulty or has been incorrectly supplied.

Home delivery orders

For deliveries across Poole and Bournemouth, we ask customers to check their order as soon as it arrives. If anything is missing, damaged or incorrect, please contact us straight away so we can look into it and try to put things right.

Your rights

Nothing in this Refund Policy affects your statutory rights under UK consumer law. If you have any questions about this policy, please get in touch with us.